Privacy Policy

1. Data Controller

The data controller responsible for the processing of your personal data is:

2. Types of Data Collected

We may collect the following categories of personal data:

Contact form data

• Full name
• Email address
• Phone number
• Company name
• Message content and any information you voluntarily provide

Usage data

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website and search terms

Cookies

Small text files stored on your device that help us improve your browsing experience and analyse website traffic. See Section 7 for details.

3. Purpose of Processing

Your personal data is processed for the following purposes:

• Responding to enquiries: To answer your questions, provide product information, and communicate with you about our services.
• Sending quotations: To prepare and deliver price quotes and commercial offers upon your request.
• Website analytics: To understand how visitors use our website and to improve its content, functionality, and performance.
• Legal obligations: To comply with applicable laws, regulations, and legal processes.

4. Legal Basis for Processing

We process your personal data on the following legal grounds under GDPR Article 6:

• Consent (Art. 6(1)(a)): When you submit a contact or quote request form, you provide your explicit consent to the processing of your data for the stated purpose.
• Legitimate interest (Art. 6(1)(f)): We use analytics tools to improve our website and services. Our legitimate interest is balanced against your rights and does not override your fundamental freedoms.
• Contractual necessity (Art. 6(1)(b)): Processing is necessary to take steps at your request prior to entering into a contract, such as preparing a quotation.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Contact form data: Retained for up to 3 years from the date of your last interaction with us, unless a longer retention period is required by law.
• Analytics data: Retained for up to 26 months, in line with standard analytics data retention practices.
• Cookies: Retention periods vary by cookie type. Please refer to our Cookie Policy for specific durations.

6. Third-Party Services

We use the following third-party services that may process your personal data:

• Google Analytics (Google LLC) — Website traffic analysis and usage statistics. Privacy policy: policies.google.com/privacy
• Formspark (Formspark B.V.) — Contact and quote request form processing. Privacy policy: formspark.io/legal/privacy-policy
• Google Fonts (Google LLC) — Web typography. Privacy policy: policies.google.com/privacy
• Typesense Cloud (Typesense Inc.) — Website search functionality. Privacy policy: typesense.org/privacy-policy

7. Cookies

Our website uses cookies to ensure proper functionality and to analyse traffic. We use the following types of cookies:

• Technical cookies: Essential for the website to function correctly. These cannot be disabled without affecting site functionality.
• Analytics cookies: Used to collect anonymised data about how visitors interact with the website, helping us improve content and user experience.

You can manage your cookie preferences through your browser settings at any time. For detailed information about the cookies we use, please refer to our Cookie Policy.

8. International Data Transfers

Some of our third-party service providers may process your data outside the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place, including the use of Standard Contractual Clauses (SCCs) approved by the European Commission, adequacy decisions, or other legally recognised transfer mechanisms under GDPR Chapter V.

9. Your Rights Under GDPR

Under the General Data Protection Regulation (Articles 15–22), you have the following rights regarding your personal data:

• Right of access (Art. 15): You may request a copy of the personal data we hold about you.
• Right to rectification (Art. 16): You may request correction of inaccurate or incomplete data.
• Right to erasure (Art. 17): You may request deletion of your personal data, subject to legal retention obligations.
• Right to restriction (Art. 18): You may request that we restrict the processing of your data in certain circumstances.
• Right to data portability (Art. 20): You may request to receive your data in a structured, commonly used, machine-readable format.
• Right to object (Art. 21): You may object to processing based on legitimate interest, including profiling.
• Right to withdraw consent (Art. 7(3)): Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of prior processing.

10. How to Exercise Your Rights

To exercise any of the rights described above, you may contact us at:

• Email: info@solechem.eu

We will respond to your request within 30 days. In complex cases, this period may be extended by a further 60 days, in which case we will inform you accordingly.

11. Right to Lodge a Complaint

If you believe that the processing of your personal data infringes the GDPR, you have the right to lodge a complaint with the competent supervisory authority. The Italian data protection authority is:

12. Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Last updated: March 2026